top of page

OUR STORE POLICIES

We founded Curioaks LLC with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Midnight 2.png

OUR RETURN & REFUND POLICY

Everything You Need to Know

Please follow the link below to view and learn more.

SHIPPING POLICY

Thank you for visiting and shopping at Curioaks. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy  

 

Shipment processing time  

All orders are processed within 2-3 business days. Orders are processed and shipped Monday-Friday. *This Excludes Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. 

 

Shipping rates & delivery estimates  

Shipping charges for your order are based on weight and will be displayed at checkout.  Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries should arrive in 4-10 business days via USPS.

 

Shipment method  

Orders are shipped via USPS, UPS, or other carriers at the sole discretion of Curioaks LLC at the time of shipping.  

Certain items are not eligible to ship to PO Boxes and must be shipped to a physical address. If an item is ineligible for PO Box shipping, Curioaks will notify you via email.

Express & Next Day deliveries are not available for P.O. Boxes, APO/FPO military addresses, and other certain areas our parcel carriers cannot reach.

Estimated delivery time  

The general time standard is typically 2-9 days in the 48 contiguous states. Orders shipping to Alaska and Hawaii may experience greater delivery time frames. Delivery times are subject to change.

 

Shipment cost  

Shipping rates are displayed at checkout and based on weight. 

Weight                  Shipping 

0 - 1lb. =                     $4.99

1lb. - 3lbs. =               $6.99

3lbs. - 5lbs. =             $8.99

5lbs. and greater =     $10.99

Rates are subject to change and are in USD currency. Free shipping is valid on orders of $50.00 or more after discounts and promotions are applied (based on subtotal excluding tax, shipping, & packaging). Prior purchases do not qualify toward the minimum purchase requirement.

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.  

Damages 

Please refer to our Return & Refund Policy. If you received your order damaged or did not receive your order, please feel free to contact us at support@curioaks.com. Please save all packaging materials and damaged goods.  

 

International Shipping Policy  

International Shipping does not qualify for shipping and will be based on weight at checkout. There will also be a handling fee of $2.99 added to every international order at checkout. International delivery is not available for international P.O. boxes. The average International order takes up to 2 weeks for delivery. A handling fee will be added to every international order at checkout. 

Shipment cost  

Shipping rates are displayed at checkout and based on weight. 

Weight                  Shipping 

0 - 1lb. =                     $8.99

1lb. - 3lbs. =               $12.99

3lbs. - 5lbs. =             $14.99

5lbs. - 8lbs. =             $18.99

8lbs. and greater. =   $25.99

Customs, Duties, and Taxes  

Curioaks LLC is not responsible for any customs and/or taxes applied to your order. Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.). 

Returns Policy 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. 

TERMS & CONDITIONS

Please follow the link below to view and learn more.

DISCLAIMER

Please follow the link below to view and learn more.

PRIVACY POLICY

Your Data is Secure

Please follow the link below to view and learn more.

bottom of page